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Facility Management

Partnering for Performance

The Best of Both Worlds

Insource or outsource? Now you don’t have to choose – you can have both.

Heide & Cook’s customized facility management solutions help facility managers keep their assets and facilities running at optimal performance – regardless of facility or portfolio size and complexity. We offer a scalable platform of services to meet a variety of needs, helping our client’s strike an optimal, cost-effective balance between insourced and outsourced operational models.

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The Best of Both Worlds


Account Representative

For small facilities without complicated or mixed uses, customers may use their own office manager, buyer or senior operations person to manage facility services. In this scenario, Heide & Cook can provided a single point of contact to help schedule services, address administrative issues and consult with the customer for special projects or non-routine issues.

Facility Management Professional

When the need for knowledge or experience goes beyond the basics, customers can turn to Heide & Cook’s Facility Management Professionals (FMP). Certified by IFMA to the FMP level or by BOMI to a certificate level (e.g. FMC or SMC), our professionals have the expertise to address routine facility management issues, and can work with owners and vendors to develop asset lists and management plans, maintenance plans and strategies and reports – as well as assist with vendor management.

Certified Facility Manager

When facilities are large, complex or comprise a portion of a larger portfolio of facilities, customers may find themselves needing dedicated support to supplant their existing facility management staff. Heide & Cook’s CFMs can be hired to assist with daily facility management activities to higher level functions such as budget preparation, benchmarking and optimization, renovation project management, special projects and developing emergency action plans or sustainability plans. These professionals are certified to an advance level by IFMA (CFM level) or BOMI designation level (e.g. RPA or FMA).

Dedicated CFM or Staff

For clients whose needs go beyond their current insourced capabilities, Heide & Cook can provide dedicated CFMs, FMPs, or specific trade personnel to meet their needs

Instant Data Access: Customer Portal

Instant Data Access: Customer Portal

We deploy mobile technology to simplify the collection and management of current asset data and maintenance records. Customers can securely access up-to-date maintenance records for all of their buildings in real time, empowering them with information and visibility to make better decisions about managing their assets.

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