Heide & Cook, LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our customers (“you” or “your”). This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage in SMS messaging with us. This policy is compliant with 10DLC (10-Digit Long Code) regulations.

Information We Collect

1. Personal Information: When you opt-in to receive SMS messages from us, we may collect the following personal information:
   • Phone number
   • Name (if provided)
   • Any information you voluntarily provide through SMS communication
2. Usage Data: We may collect data on how you interact with our SMS messages, including:
   • Delivery status of messages
   • Interaction data (e.g., response time)

How We Use Your Information

We use the information we collect for the following purposes:

1. Service Delivery: To send you information, updates, notifications related to our products or services.
2. Customer Support: To respond to your inquiries and provide customer support.
3. Compliance: To comply with legal obligations and 10DLC regulations.

Consent and Opting In

By providing your phone number and opting in to receive SMS messages from us, you consent to our use of your information as described in this policy. You can opt in by:

• Calling or emailing employees of Heide & Cook, LLC
• Initiating communication through SMS on Heide & Cook, LLC phone number

Opting Out

You may opt out of receiving SMS messages at any time by:

• Texting “STOP” to our short code
• Contacting the I.T. Department of Heide & Cook, LLC

After opting out, you will no longer receive SMS messages from us unless you opt in again.

Data Sharing and Disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Data Security

We implement a variety of security measures to protect your personal information, including:

1. Encryption: Secure transmission of your information through encryption technologies.
2. Access Control: Limiting access to your information to authorized personnel only.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

You have the right to:

1. Access and Correction: Request access to and correction of your personal information.
2. Deletion: Request the deletion of your personal information, subject to legal requirements.
3. Restrictions: Request restrictions on the processing of your personal information.

To exercise these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the effective date at the top of this policy and, if the changes are significant, by providing a more prominent notice.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: 808-846-9228
• Address: 1714 Kanakanui Street  Honolulu, HI 96819